FAQ

Yes! We offer FREE tracked shipping on all New Zealand orders over $80. For orders under $80, a flat-rate shipping fee applies at checkout.

We are 100% NZ owned. We ship directly from our local warehouse. Orders typically arrive in 2–4 business days. Rural (RD) addresses may take an additional 1–2 days.

Nickel is a common metal trace found in many pigments that often causes skin irritation or “itchy eyes.” All puroBIO products are Nickel Tested to ensure they contain less than 0.00001% nickel, making them safe for the most sensitive and reactive skin types.

No. We are 100% Microplastic-Free. We do not use synthetic silicones, petrolatum, or parabens. We rely on high-quality botanical oils, waxes, and natural minerals to achieve our professional performance.

Yes. puroBIO is certified organic by CCPB (Italy) and NATRUE. These are some of the world’s strictest certifications, guaranteeing that ingredients are grown without synthetic pesticides and processed in a way that preserves their natural benefits.

Sustainability is at our core. Many of our product cases are made from recycled plastics. We also use minimal secondary packaging and FSC-certified paper to reduce our environmental footprint.

To reduce waste, our compacts and lipsticks are refillable. Most of our powders use a magnetic base—simply pop out the empty metal pan and snap in a new refill. This reduces plastic waste by up to 80% and saves you money!

Online shade matching can be difficult. We offer a 4-week “Love it or Exchange it” guarantee. If your shade isn’t quite right, contact us within 28 days of purchase and we will help you swap it for the perfect match.

Absolutely. Our website uses industry-standard SSL encryption to protect your data. We never store your credit card details on our servers, and we use secure payment gateways for all transactions.